Is It Easy to Ask Car Manufacturer to Buy Back Car

4 Hidden Ways Automakers Avoid a Manufacturer Buyback

• Brian Cline
• December 8, 2020

The purpose of lemon law in the United States is to protect consumers who have purchased a vehicle that has defect and to force manufacturers to live up to their warranty promises. If a vehicle meets the state's specific criteria, it qualifies for a manufacturer buyback or replacement. Just like returning a defective product to your local big box retailer, think returning a defective TV to Best Buy.

Sounds pretty simple, right?

Well, many automakers believe our laws should not apply equally to them and will do everything in their power to avoid buying back (refunding) consumers for a defective vehicle or offering a replacement. Lemon law buyback cases often get dragged out by automakers if an attorney is not involved. This leaves customers with no vehicle and no replacement or refund for long periods while they fight their claim.

The best way to ensure that you receive your rightful manufacturer buyback is by hiring a lawyer for help. Your lemon law lawyer can spott these tactics early on. You need to be aware of these common tricks that automakers use to avoid payouts if you are considering filing a California lemon law claim.

Here are just a few that you need to keep an eye out for.

1. Downplaying the Significance of the Defect

According to California lemon law, a lemon will usually have a defect which substantially impairs the vehicle's use, value, or safety to a reasonable consumer in your specific situtation. Moreover, the manufacturer – through its local authorized repair facility – must be given a reasonable opportunity repair the vehicle, usually no less than two repair attempts.

Now, the qualifying variables of a "substantial" defect can be open to interpretation. One of the first arguments that automakers will try to stop your lemon law claim is stating the defect is not substantial enough for a manufacturer buyback.

The key is to understand what qualifies a vehicle defect for the claim. To reiterate, in a California lemon law claim, the nonconformity or defect usually must "substantially impair the use, value, or safety" of the vehicle. This includes (but is not limited to) issues with:

• Transmission system
• Motor/Engine
• Heating and cooling system
• Steering column
• Brakes
• Acceleration
• Battery
• Headlights
• Electrical systems

However, there are additional nonconforming defects that can potentially qualify a vehicle as a lemon. For instance, if the check engine light warning repeatedly lights up (even though there are no apparent issues), this could substantiate a claim. This is because the vehicle would not likely be able to pass inspection. Additionally, this impairs the safety of the vehicle since the driver is unable to tell the difference between a real warning or a defective one.

Other issues that may be considered substantial enough for a lemon law claim include malfunctioning mirrors, windshield wipers, or fuel gauges. Even issues with paint on the exterior of the vehicle, such as bubbling or discoloration, can potentially qualify a lemon claim.

2. Blaming the Driver

Another tactic that automakers will try is to point the blame at the driver, particularly if you file a claim towards the tail-end of your warranty period. If the manufacturer can prove that the defect was caused by driver abuse or an accident, they will not be responsible for the buyback.

This can get tricky to prove, so you will need a good lemon law lawyer on your side to navigate this argument. You will also need to provide sufficient evidence from the vehicle's service reports to prove that the issue was the result of a defect, not you. If your vehicle was involved in an accident, be sure that you submit a full report of the damage with your claim to prove that it did not cause the defect.

3. Forcing Arbitration or Low-Ball Settlement

Automaker's lawyers may try to talk you into waiving your right to your court system, your constitutional rights. If successful, your claim would be heard by an arbitrator. They may say this route keeps your out of court and is less expensive, and easier. That is because arbitration is less expensive and easier for the manufacturer to defeat your lemon law claim. Arbitration will more than likely lower your chances of winning.

Lately, automakers have been pushing for arbitration to get out of manufacturer buybacks. If the manufacturer truly wanted to honor your lemon law claim, why would they want to strip you of your constitutional rights and force you to arbitration? The answer-they wouldn't.

In fact, Tesla includes an arbitration clause in its purchasing agreement. This states that a buyer cannot file a lemon law case with the courts if the defect is not resolved within sixty days of ownership. This sneaky arbitration agreement also prevents drivers from being able to sue Tesla for additional issues – as they are unable to present the claim to a judge. The good news is owners have an opportunity to opt-out of this clause within 30 days after purchase. If you buy a Tesla, you MUST do this.

Typically, arbitration almost always ends poorly for the consumer.

Manufacturers are not the only entities that use forced arbitration, dealerships have been known to include these sneaky clauses in used car purchases, like this one here:

In some situations, the arbitrators may be sponsored by the manufacturer. This means getting compensation is like playing a game of football where all the referees are on the opposing team's side. The bottom line is arbitrators are not on your side, no matter what. In essence, going this route is only "easy" and "cheap" for the manufacturer or warrantor, not you.

The chances of receiving a reduced payout amount is greater in arbitration – as opposed to your lemon law attorney presenting the facts before a judge. Moreover, you lose your right to appeal in arbitration, and the arbitrator doesn't necessarily need to follow the black letter law. Always, ALWAYS avoid arbitration if an automaker suggests it.

Avoid any low-ball offers they try to give you to "avoid expensive legal costs." If you have sufficient evidence that aligns with the state's lemon law, the manufacturer will be responsible for covering your legal fees.

4. Arguing with the Validity of Your Evidence

Finally, the last sneaky tactic automakers may try is to discredit your facts. Every state has its own requirements for lemon law. For instance, to file a California lemon law claim, you must prove that the vehicle was:

• Serviced by a manufacturer-certified mechanic to repair the defect covered under the warranty, and
• Brought in for a "reasonable" number of attempts (two), or
• Out of service for more than 30 days for repairs (does not need to be consecutive)
• Showed signs of the defect while the vehicle was covered under the manufacturer's warranty period, which can be as soon as 36 months or before 36,000 miles accrue on the odometer, or as late as 5 years or 100,000 miles of use. Warranty periods can vary based on the automaker.

Be sure that you meet all of your state's requirements including the number of repair attempts, days the vehicle was out of service, warranty period, and the repair invoices. If you make any mistakes here, automakers will pounce on it, arguing that you have no legitimate claim.

As always, the best solution is to hire a qualified lemon law attorney to review your claim and compile all of the necessary evidence before filing for a lemon law buyback.

Conclusion

Filing a lemon law claim against an automaker can be intimidating without an experienced lemon law lawyer on your side. Auto manufacturers have endless resources and experienced legal teams who will do all they can to get out of a manufacturer buyback – leaving you with a defective vehicle and no money.

But remember: lemon law is on your side.

Even though automakers may try to trick you or get out of the claim through vehicle arbitration or other sneaky tactics, you have the right to follow through with your case.

If you have any further questions regarding your California lemon law claim or you are considering filing, please reach out to Cline APC. You will receive a free consultation from one of our expert lemon law lawyers to review the details of your case and determine the next steps.

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Cline APC, A California Lemon Law Legal Group

Laura R.

Brian and his team have been nothing but amazing. During this whole process (1 year and 2 months delays during the pandemic) Brian and his team were in constant communication and very responsive whenever I had questions. The very best!

Bailey C.

Brian Cline and his firm is the most professional group of people I've ever dealt with. Handled my case in a timely matter it was completed in three months they respond to you quick. Sufficient information when needed I would recommend Brian Cline and his Law Firm to anybody that needs to have their case completed in a the Swift Manor with quality results.

lghtskinhoney

At a time when no one in the Bay Area wanted to hear me out about my case I was so distraught and I was racking my brain about what to do about my car when I saw that Brian was in San Diego I got a little discouraged but I took a chance! Brian kept his word on everything, his staff was always polite and responsive, and there was always someone there to answer whenever I called. Thanks B and Shawnee!

Amanda E.

Unfortunately, I had a 2013 Nissan Altima that was a Lemon and I went through a couple consultations with other lawyers before I came across Cline APC, Attorneys at Law. I am so glad that I chose this firm to represent me. They were professional and efficient and friendly. If you are moving forward with a Lemon Law case be patient it takes a while to complete however it is worth it. I worked with Brian and John. Both were great, during the latter of the case I worked with John who was fantastic with communicating the step by step processes and procedures and what I needed to do on my end. I am a very busy person, so they were great with emailing all information and forms so I can respond when I had a chance. I didn't have to go down to any offices everything was completed virtually. The only physical thing I needed to do was go to my dealership to meet with a Transfer agent who was nice, quick and efficient. I was in and out within 10 minutes. After your car is turned in it takes a couple weeks to receive the settlement so save for transportation between turning in your lemon and waiting for settlement. I did a lot of thinking and hesitation when I had problems with my car, I even contemplated just trading it for something else, but I am so glad I decided to act and trust Brian Cline with my case and get the settlement I deserved for a malfunctioning non-trustworthy car. When I turned the car in, I had a huge weight lifted off my shoulders. Thanks again Brain and John! I will defiantly keep your information close and recommend to anyone having Lemon issues.

Ivan J.

Everyone was very professional, the process was well explained and I got the results I wanted. Returned the lemon car and got my money back.Thank you Brian, Jeffrey, Marc and Shawnee.

Andrew M.

Brian Cline and his team did a stellar job. Wish I could give more stars.After our first conversation, I knew they were the right team to represent me with my Camaro lemon. They were professional, answered all of my questions, and fought hard to get me an amazing settlement.Thanks again to Brian Cline, Jeffrey Moses, and the whole team forgoing beyond my expectations.Highly recommended.

Rob Z.

I engaged Cline APC to represent me and my claim against FCA. I was represented by Attorney Nia Perkins and my case was settled amicably prior to my scheduled court date. While I hope to never be in need of another "Lemon Law" legal team, Cline APC will be the first call I make if I ever do.

Marilyn T.

My first new car was sadly defective. I previously had a different lemon law lawyer but ended up looking else where (they were terrible at communication) while browsing though the many law firms on yelp i found this firm and im so glad i did. I cant say enough good things about working with them. My main contact at the firm was Jeffrey Moses he was super informative and very responsive he helped me settle my lemon law case and now the car company is buying their defective car back!... I hope im never in this situation again but if i am this is the firm id be working with to settle it. Thanks again for your amazing work Jeffrey! :)

Matthew B.

Thank you to Cline APC for helping us with our defective vehicle. The firm was very professional, helpful and informative. Whenever we had a question or just wanted to see how the case was coming along, they were responsive every single time we reached out. Mark Johnson and Shawnee Cummings were the main two that we dealt with and they were awesome. Even after our case settled and we had some questions about purchasing another vehicle, Mark didn't even hesitate to take the time to look into a few of our choices and give us insight on them.Thank you so much to all who were involved in getting our case settled, we greatly appreciate all the hard work you put into making this happen.Sincerely,Matt and Tobbi Baker

Kierra

Late review. First thank you guys for your help. Originally when I started looking for help nobody wanted to help, but Brain gave me a chance. It took sometime, but it is definitely worth it.

Carnell Chappelle J.

Having spent the past 3 years, trying to work the issues I was having with my vehicle, I reached out to the Cline law group for their advise and assistance. The Cline team quickly took a look at my case and got the ball rolling. They took their time to walk me through what to expect along with making sure they got every detail of my case correct. Their attention to detail was spot on along with their quick responses to my questions. At no point did I ever feel that I was over promised and under delivered. If you are looking for a creditable law group to take on your case, the Cline team is the professionals that you want on your side.

Wendy F.

We would definitely recommend Brian K. Cline of Brian K. Cline of CLINE apc, Attorneys at Law. Mr. Cline along with his staff made the entire process painless and quick. They are a very professional and personable team, not to mention more than capable to get the job done. We were hoping that Mr. Cline could work as our mediator with GM, since after a year we had been able to make little progress. Mr. Cline was able to exceed our expectations by resolving our dispute with GM, in a quick professional manner. After working with Mr. Cline, we feel like he is the best "lemon law" attorney in California.

Yolanda K.

I want to say, Thank You so very much Mr. Brian Cline and your awesome team for your professional assistance dealing with the Lemon Law proceedings on my 2015 Corvette. You turned a very upsetting experience into a positive outcome.Shawnee, (One of Mr. Cline's team member) supported me, guided me and kept me up to date throughout the whole process.I was extremely pleased with the final outcome and want to express my sincere appreciation. THANK YOU

Faress N.

I am very grateful for the help I received from the attorneys at Cline APC. I acquired their services, and they exceeded my expectations. I always communicated with them through email, and they were always quick to respond.

Derek R.

Brian Cline represented my wife and I in a vehicle lemon law case. Brian handled the case like a pro and we couldn't have asked for a better attorney to represent and fight for us. He kept in constant contact with us throughout the case, and made several very good and smart decisions throughout the process which ultimately granted us a successful outcome.When you think of Attorney's or Lawyers, you usually think of slimy, lying or shady characters. Brian was the complete opposite. Brian was honest, reasonable, forthcoming, and of good character. Brian was stubborn in all the right ways you would hope an attorney representing you would be. I hope I never have to be in a situation where I need an attorney representing me again, but if I do, I will most certainly be contacting Brian to represent and fight for me.

Mohammed Reza F.

Smooth and efficient Process. Highly recommend.

TODD H.

Knowledgeable team from the top down...Highly recommend!

Sergey G.

My brand new Dodge Challenger that I bought from the dealership came defective from the factory and ended up with water damage, which fried the whole electrical system in the car. Chrysler took their sweet time and took 70 days to fix the car. When I requested for them to buy the car back and reimburse me for mold on personal items caused from water damage, they refused. When I called the law firm of Brian Cline, I was pleasantly surprised that I was able to speak directly to him about my case. As soon as Mr. Cline got involved in my case, Chrysler agreed to buy back my vehicle, pay off my loan in full, reimburse me for damage to personal items, reimburse me for car rental fees, and paid me back every penny that I had paid for the car and then some. And the best part is, I did not have to pay out of pocket, as Chrysler paid all the fees for Mr. Cline's services. Mr. Cline and his staff were very professional and accessible from start to finish. I was very satisfied with the end result and would highly advise Mr. Cline and his legal team to anyone looking for a lemon law lawyer. Speaking from my personal experience I can tell you that these big corporations are looking to screw you every step of the way, so please don't go at it alone!

Robert K.

A lemon lawsuit is never a pleasant thing, but it makes all the difference to work with a lawyer and legal staff that know what they're talking about, know what they're doing, and perform with a high level of professionalism. Brian Cline and Cline APC were great to work with. They explained everything clearly, provided great advice, and got us the settlement we hoped for. Brian is very intelligent and capable, and I can't recommend him and his team highly enough.

Bells W.

I ended up leasing a lemon from Mercedes in May of 2020 and the car was basically unsafe to drive. I'm very grateful that I reached out to Brian's office, he was willing to help and only took my case once he was almost certain it would have a good outcome. Once I signed with him, I was confident that I was in very good hands. My case was immediately given attention and it never stopped from there. Every email I sent and every call was returned promptly and status was given in a timely manner. No matter the issue, Brian's team was there, ready to answer, and made the entire process flawlessly smooth. This team has great communication and they were constantly updating me step by step on the case and which I really appreciate.In the end of it all his team made me a whole lot of money from a great settlement in just eight months. Thank you Amy, Shawnee, Mark, Brian, and the rest of the team for working so diligently on my case. I am extremely satisfied with this firm's work and if anyone were to ask me for a lemon lawyer, Mr. Cline would be my recommendation.

mahsan M.

I am a businesswoman and I had so many questions and concerns to open my other business and got so overwhelmed not finding an educated and honor Lawyer. After calling several lawyers and they all wanted to charging me for giving me unsure answers, I called Steve, left a voicemail and he called me back shortly. He was kindly and professionally answered all of my questions whiteout charging me. it was such a relief for me!

Bonnie L.

I purchased a new vehicle in preparation of 3 major surgeries and multiple medical tests I would be undergoing, so transportation would not be a challenge I faced as well. Unfortunately, the vehicle I purchased quickly proved to be a Lemon and the dealership simply sent me away. My initial contact with a Lemon Law Attorney saw my case rejected without reason, so I searched further and found Brian Cline's firm. From the very first contact and consistently throughout the entire process, each person I spoke with was kind, thoughtful, professional and thorough. They graciously answered my multitude of questions (this being my 1st Lemon Law experience) and saw the case to a successful conclusion. I would (and have) referred others to this firm for help. Mark Johnson was my primary point of contact and handled my case like I was family and I am grateful for their kindness and professionalism in a very difficult situation. Thank you very much to each and every person in this firm who helped resolve my case! You can be sure the qualities listed are consistent throughout the firm!

Amanda R.

Brian Cline is extremely dedicated to his clients and has an amazing work ethic. I would highly recommend the Lemon Law Legal Group - their level of customer service will not disappoint!

Diana R.

Thank you for fighting my battles for me. Because of your hard work, and professional team I am able to trust that my case was in good hands.

Johanna D.

I was terrified to take legal action with my car situation. But luckily, I was referred to Brian Cline by my friend James Roe which is also an attorney. From the beginning to the end everyone was so helpful. I didn't have to worry about too much. They made this stressful experience kind of easy to be honest. The car was bought back completely plus a little extra. My case was assigned to Eric Natenstedt. It was a pleasure working with him. He kept me in the loop with my case. Everyone was great and professional. Don't hesitate and have them represent you! You won't regret it!Thank you Camille, Brian and Eric for all your help! It was a pleasure working with all of you!

German L.

Brian and team did an excellent work handling my case. I highlight the professionalism, great communication and transparency they all have. I recommend Cline APC to anybody dealing with defective vehicles not repaired under warranty.

ting Z.

Brian Cline is excellent!I received an notice of the Class action which including my car last August . Since this is the first time I met this problem, I just google it online what is class action and what happens with my car. I was so lucky to find this lemon law legal Group and contact them. After some simple question, Brian told me I'm qualify with the lemon law and I can go ahead to work with him have my car been repurchased by the manufacturer. As I said, it is the first time I met this, I couldn't believe this at first. Brain was so nice, and explain with my in detail about what is the lemon law, what is advantage, what could be the risk for both of us, and what will be the process of my lawsuit later, which make me feel comfortable and trust him.the following steps is as usual, He and his team help me win the case, get my money back. Every step is smoothly, and I got my money back now. Thanks Brain and his assistant Camille who is always willing to help and answer any questions very quickly.If you have any lemon law problem I'll recommend Brain Cline and the lemon Law legal Group.

Jorg T.

I was a little bit hesitant and nervous when I was looking for a Law Firm to represent my Lemon Law case, but after talking to Brian Cline on the phone and him explaining the whole process in detail I felt very comfortable in hiring the Cline Law Firm to represent my case. Everybody was super helpful and the whole process was super easy and we won the case!! Highly recommendable!!

R K

Chances are, if you are reading reviews of Lemon Law attorneys, it's because you have a problem with your car, you have already read about California's Lemon Law, you are pretty sure you qualify and now, it's time to find an attorney. I did the same, but let me tell you what you do not yet know: car manufacturers don't care for the law, they do not care if your case has merit and they certainly do not care about you. They are going to fight you, any offer they make you will be without enforceable provisions and, more to the point, they will try everything to torture your attorney into dropping your case. So let me give you a recommendation to make your life easier and potentially lead to a very successful outcome: Hire the Cline Law Group. Period. Brian Cline and his attorneys do not back down, they are fighters, they put you the client first, they know the law, they know the BS tricks the manufactures use and they are in it to win it. In my case, they did all of the above and won me a very favorable victory, for which I am most grateful.

Se A.

Brian took my case and in no time had made the necessary arrangements to get me my money. Camille kept me informed at all times and returned calls promptly. They were always available to answer questions in a courteous and professional manner. I highly recommend this firm. Thank you so much for all your work, I am truly grateful.

Shastina S.

Brian is awesome! Great service, great communication, and over delivers. We would recommend him to anyone and we would use his services again if needed. :)

Jim H.

I am an attorney that practices here in the San Diego area. I was first introduced to Brian Cline when one of my clients needed help with a Lemon Law issue. I researched thoroughly which Lemon Law attorney I would refer my client to because I knew my own reputation was on the line based on who I chose. I ended up choosing Brian Cline to refer my client to and Brian got them a great settlement. I have now referred at least 3 of my clients that needed help with a Lemon Law situations to Brian Cline and I will continue to choose Brian.

navy gunner 1

We worked with Brian Cline to get our case on our vehicle settled. He was great with communication and letting us know our options and advice. He got us well over what we originally thought we could receive. I would highly recommend Brian to anyone with a lemon law case! Thank you Brian!

William W.

When i had consistent problems with my vehicle, and couldn't get results from the auto manufacturer. I called lemon law attorney Brian Cline. Brian is intelligent, knowledgeable, and compassionate. Brian has great communication skills he made me feel at ease when he explained the process of my lawsuit, and always took the time to answer any questions when I called even if he was busy. It was because of Brian's expertise and knowledge that I not only won my lawsuit against the auto manufacture, but I got more than I asked for. I would also like to thank Camille,( Brian's assistant) she was equally as helpful, and always made me feel my issues were a priority.Brian Cline of the law offices of Pecora & Cline gets a 5 star rating! If you ever need a lemon law lawyer look no further than Brian Cline The law offices of Pecora & Cline.Thank You,William Wallace

norman N.

I was very impressed with helping us get what we deserve in 2016 I bought a Ford focus at 72,000 miles the transmission went out and then come to find out that my warranty has expired at 60,000 which I thought they had given me the hundred thousand mile warranty but there is many many more things wrong with the vehicle my check engine light was on maybe 6 or seven times there is a gas problem with the gas tank some kind of part that they needed to order kicked him three months why I drove around smelling like gas in the car stuttering all the time my case was a little bit tougher because I didn't have a lot of paperwork or A lot of proof so he took an extra long time two years if you want a good attorney make sure you go to Brian Klein the best lawyer for vehicles ever don't forget to mention Shawnee Cummings in all of the staff I would I definitely would rate all the staff the five star thank you so much

Jenny E.

Finding an Attorney is a frustrating process. It took me four long months of intense interviews only to be turned away, but somehow I was able to talk to the right people who referred me to the right team.  And that is, Cline APC. I did a lot of prep work on my own with evidence which made the process go faster. But I couldn't have been more pleased  when I found out the level of experience Brian Cline had... but most importantly his knowledge and connections with such cases like mine. I received updates on my case; and whenever I inquired they got back with me  immediately.  Moreover, Cline APC. delivery exactly what they anticipated too.  I couldn't have been more satisfied with the whole process.

Wild by the M.

I bought a Land Rover July 2019. A month and a half later, while driving on Interstate 5, the dashboard lit up with a Christmas display of warnings. The problem continued to repeat, even after sending the SUV to the dealer five times. Land Rover USA promised a "buy back". I waited their timeline for the paperwork to no avail. A month later and still no word, Cline APC took my case. They filed legal paperwork within a few days and started working on my case immediately. Shawnee Cummings kept me updated each step of the way and is the best representative of that firm. She makes you feel like they are actually working on your case. Mark Johnson is the lawyer you want on your case. It took a year and a half for the case to settle, yet in the end I am happy. I received all my funds back & won damages on top of the reimbursement. I would recommend this firm. Thank You Brian and team.

Russell M.

Amazing lawyers who really care and know how to get the job done. A cut above the rest. I would recommend these guys to anyone.

Susan G

Brian and Mark did a wonderful job in handling the return of my Chevrolet Volt. They were both professional and resolved the claim in a timely manner.Very happy with their work.Definitely a 5 star service!!

Ilia A.

Hi,to whom it may concern,I just wanna say if you need the lawyer for your lemon car,please call and hire the Cline lemon law firm,because they are the best of the west,I'm not joking,they are the best lawyers of the west.

El B.

Brian and his team were excellent throughout my lemon law process. It took a little longer than I initially thought it would( 7 months) but mainly because Hyundai were stalling the case and playing hardball even though my case was a homerun. John was my point of contact for the last few months and he really was prompt, kind and professional. Camille and Nia were similarly very helpful early in my case. I would highly recommend using this law firm if you feel you have a lemon law case. Thank you Cline APC.

Jaime V.

My experience with Mr. Brian Cline was simply amazing. Please follow along with me for just a moment. If you are wondering who can help you, I assure you… you have found the right person in Brian Cline.I purchased a used car in 2015 and from the day that I brought it home, it had problems. I took my car back to the dealership time and time again. Finding the time to keep taking the car into the service department became such a hassle and trying to make the service department manager listen to me was an incredibly infuriating experience. After taking my car into the shop more than 5 times in less than a year… I knew that it was time to look for help.I spent days and days looking over Lemon Law Attorney sites in the San Diego area. To be honest, all of them looked pretty good. They all had great reviews including Mr. Cline. But for some reason my gut kept directing me to Mr. Cline's site over and over again. I felt nervous because I had no idea if I actually had a case and just thinking about acquiring help from an attorney seemed scary. Finally, my bravery kicked in and I sent a letter to his office detailing my experience with my car. Here is what happened next…The very next day I received a kind response from his office stating that it sounded like I had a case. I was given a small list of items to gather and send to the office via email (repair orders, any email correspondence between myself and the dealership, copy of the warranty from time of purchase, sales contract, etc…)Once those items were sent in, his very delightful assistant, Ms. Shawnee Cummings, set up a phone call between myself and Mr. Cline. I spoke with Mr. Cline on the phone and he was so patient and kind in explaining the steps and procedures. He answered every question that I had. He shared examples of possible outcomes and he also shared that sometimes this can be a lengthy process. After speaking with Mr. Cline-- I knew that I had chosen the right person to help me. I signed a contract stating that he would be representing me.His office did all the dirty work. They sent me copies of everything that they were doing to help my case and THEN a short 8 months later it was all over with! He fought on my behalf and I was awarded a FULL BUY BACK! My car loan is completely paid off and I was given a check to repay me for all monthly payments plus other fees!I wish I could say that this was all just about the car and the money. But for me…this is so much more than that. During this dark time of dealing with an unsafe vehicle, I knew that I couldn't get my little girl to the hospital when she needed to get there. I have a 10 year old daughter with significant health complications and I, unfortunately, had a very scary moment of not being able to put her in the car and get her to the hospital. Thank heavens, everything worked out, but this just shows how important a reliable vehicle is. But now, I have a wonderful down payment to put towards a new, reliable and safe vehicle. This provides peace of mind and that is priceless.I could never, ever express my gratitude enough to Mr. Cline and Ms. Cummings for their dedication to my case and for the care and fight that they put into getting the best results.I can't wait until COVID fades… meeting these two spectacular people and giving them the most heartfelt "thank you" in person is at the top of my list.If you are reading this review because you need an attorney to help you, please don't hesitate to call Brian Cline for help. Mr. Cline is simply the best and he will take good care of you as he did me - I can promise you this.

Savanna

I had a lemon law, Brian, Camille, and John helped settle my case. They are very quick on responses, very professional, and extremely sweet. I would recommend Cline APC to any and everyone. Thank you all once again.

Tony G.

My Experience with Brian, Jeff and his firm staff was Great!. the process took some time and every time I requested update, i received the response very promptly. staff was very courteous and efficient. very profesional. exceeded my expectations.I would refer them or use their service again for sure.

Carol C.

I had an excellent experience with this law firm. I mostly dealt with Michael Devlin, who was excellent as well, but anyone I spoke with here answered my questions quickly and efficiently. I have absolutely no complaints. They kept me informed all the way through and they made a normally unpleasant experience, a pleasant one.

Howell H.

Cline APC provided me top notch representation for my lemon law case. They are true professionals, notably Brian and Shawnee. I was actually outside of the state of California for the entire time that this case was litigating and did not need to meet them physically, just several phone calls and lots of emails back and forth. If you own a potential lemon, definitely call Brian for your free consultation. By the time I called Brian, I was getting absolutely nowhere with the manufacturer: they never returned my calls and my car had been in the shop for over 6 weeks (with no estimated fix date in sight). I was extremely frustrated and did not have anything to lose at that point. The initial phone call with Brian gave me lots of clarification on my situation including the arbitration process and payment/expenses compensation. I decided to go with Cline APC at that point and it was the absolutely right choice. One thing to keep in mind: take detailed notes. The more detailed notes you keep, the easier you make it for everyone. So if you're reading this now and you haven't started - write everything down, keep all your email correspondence, make a detailed timeline of events, etc. Something else I'll mention is it took far longer than their initial estimate of 30-90 days to settle... the case took well over a year to settle and for me to receive my settlement check. Much of it was due to the pandemic but a lot of it was also due to back and forth delays between the courts and manufacturer.

Mark Y.

I had a fantastic experience with Cline APC getting my lemon'd FIAT successfully out of my life! Professional, reliable and GREAT at communication, I can't recommend them highly enough!

Chris & L.

They were very professional and courteous throughout the process. In the end, we got a full refund from the manufacturer. Thank you Brian and Shawnee.

Daniel T.

Attorney Cline is very professional and responsive. Never once did I doubt I was in the best possible hands. I'd recommend Attorney Cline for any lemon law legal matter.

Jacqueline M.

AMAZING experience working with Brian Cline! Brian is knowledgeable and will go the extra mile to fight for you and your rights! I am fortunate to have found him to assist me in the buy back of my vehicle. It happened faster than I had expected and I was awarded more than I imagined! If you want an ethical, professional and pleasant attorney to represent you in your case, Brian is your person!

Hyojin Y.

The best lemon lawyer in San Diego. They tried to find the best result on my case. Today they fanally finished my case without any problems.I highly recommend this group:)

Vladislav N.

I initially spoke with more than 10 attorneys and Brian was the only one who agreed to take on my relatively complex and unique case. This may have been in part because Brian and his team spent more time discussing with me, researching, and assessing the situation than anyone else and so really understood the context. Considering the excellent settlement/outcome, I believe Cline APC has expertise in Lemon Law that is above and beyond that of most CA Lemon Law attorneys.

Mark G.

I purchased a brand new car in approx May 2020. I noticed a problem with the car from the first day that I took delivery. The manufacturer attempted a repair on four occasions but was unable to remedy the problem. The manufacturer was not willing to replace the vehicle. I found a lemon law attorney online that was reasonably well reviewed. However, after reviewing my case, the attorney told me that I didn't have a strong enough case and she was unwilling to take me on as a client. I then continued my Google search and came upon the Cline Team. Upon review of my supporting documentation, they told me that I definitely had a strong case and immediately took me on as a client. I couldn't have been happier with their representation. While the whole case took a lot longer than I would have liked (approx 7 months), I understand that the delay was caused by the manufacturers counsel being extremely slow and non-responsive. Ultimately, the manufacturer refunded every cent that I had laid out on the car (payments, registration) and took the car back. We got the results that we wanted and got to use the car for 9 months at no cost. The whole team was awesome. Brian Cline heads the team and while I had little communication with him, I know that he relies on his awesome team. My primary communications were with Mark Johnson, and then later with Shawnee Cummings and Camille Galanto. Each member of this team were great! I hope that I will never need Lemon Law representation again, but I know that if I do, I will only make one call. It is without hesitation that I give the Cline group my full endorsement and it is my pleasure to write this 5-star review!!!

Roxanne W.

Brian and the associates at Cline APC, took my case and helped me get a settlement without paying them any money upfront. They were very professional and handled everything in a timely manner. Thank you so much to Brian and his staff, they did an awesome job!

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Source: https://www.lemonlawlawyerscalifornia.com/2020/12/automakers-avoid-manufacturer-buyback/

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